Customer satisfaction is our top priority. If you're not satisfied with your purchase, please let us know as soon as possible. If the product is defective, we've made a shipping error, or any other problem that is our responsibility, we will handle the product exchange at no extra cost and will seek the best way to compensate you for the inconvenience.
However, if you decide to return a product for any other reason unrelated to us, you also have the right to do so without providing any explanation. We appreciate any feedback you can provide to improve our services and products.
Here are the key aspects of our returns policy:
The return period in Spain is 14 days from the receipt of the product. You don't need to give a reason, but we appreciate any feedback.
To make a return, notify us and send back the product within the 14 days from its receipt.
You will need to cover the actual shipping costs when making the return.
We will refund your money within a maximum of 30 days from when we receive the returned product, although we will strive to do it as quickly as possible. We will deduct the actual shipping costs from the refund.
Almost all products purchased online can be returned, except for those that are exempt by law, such as customized products. In the case of customized transport cases, please contact us to find a solution that is fair for both parties.
When returning products, especially transport cases, make sure to do so in their original packaging.
We strive to ensure customer satisfaction and are willing to work with you to resolve any issues you may have with our products or services. We would appreciate you getting in touch with us for any suggestions or complaints. Your satisfaction is our top priority.