Frequently asked questions
How do I choose a tray for my models?
Check the shape and size of each model's base. Choose a tray type and an available formation on its product page. The size in the tray's name refers to the model's base; on trays selected by files and ranks, check the plate dimensions shown by the selector to see how much space the tray will take. If you are unsure, contact us before ordering.
What is the difference between a magnetic tray and an MDF tray?
A tray described as magnetic has a steel surface for models whose bases have magnets. Hidden magnets let you attach the tray to a metal shelf. An MDF tray is made from laser-cut medium-density fibreboard and does not have that magnetic system. Check the material and options on the particular product page.
Do I need to magnetise my models' bases?
Yes, if you want them to attach to a magnetic tray's steel surface. The tray's own magnets do not magnetise your models' bases.
Can I order a custom-size tray?
Yes. On the “Custom-size movement tray” product page, choose the MDF or magnetic version and one of the two size tiers: “Up to 120 × 120 mm” or “Up to 300 × 300 mm”. Then enter the width and depth as whole numbers, from 20 to 300 mm per side. The magnetic version is made from PLA with a steel sheet and requires magnets in your models' own bases.
How do I provide text or artwork for a customised item?
Customisable products have two optional fields: “Customisation text”, up to 150 characters, and “Customisation image”, to upload your logo or design as PNG, JPG, SVG or PDF, up to 10 MB. If the product has a customisation option, both fields appear when “Customised” is selected. The text and the image stay with that item in your cart and order, and you can check the option, text and image in your cart. If the file is larger than 10 MB, you can email it to contacto@impriwars.com with your order number.
Can I leave order instructions or enter a tax ID for my invoice?
Yes. The cart drawer and cart page offer “Order notes (optional)” and “VAT / tax ID (optional)”. The second one is for an invoice in the name of a company or a self-employed customer. Both are filled in before checkout. The text or image for a customised item goes in the fields on its product page, so it stays with the right item.
How does Bizum payment work?
Bizum is a manual payment option for Spanish bank accounts. Choose it at checkout and follow the instructions shown by the store; include your order number in the payment reference. Your order remains pending payment until ImpriWars checks the payment and marks the order as paid. If we do not receive the Bizum payment within 24 hours, we will cancel it. If you have a payment question, email contacto@impriwars.com with your order number.
What does delivery cost? Do you ship outside Europe?
The charge depends on the destination, order value and service you choose. In mainland Spain, the Balearic Islands and Portugal, you can choose “Correos: home delivery” or “Correos: collection from a post office” for €5, or “Correos Express: express delivery” for €6 (except the Balearic Islands, which are always served by Correos); all three are free from €50. The Azores and Madeira are served by Correos only, and the full shipping cost is charged separately once known. For the Canary Islands, Ceuta, Melilla and available European destinations, the Correos home delivery and post office options cost €9 and are free from €90. For other available destinations, they cost €20 and are free from €150. You will see the available options and charges before placing the order. More details in our Shipping policy.
Can I collect my order in Leganés?
Yes. Collection is free at El Arca Negra, C/ Rey Pastor 48, local 1 (CC Las Palmeras), 28914 Leganés (Madrid), Spain, during the shop's opening hours (elarcanegra.com). A store pickup order is usually ready the day after purchase, but it can take up to 4 days depending on circumstances. We will email you when your order is ready; it is best to wait for that message before visiting.
When will my order be dispatched?
We prepare each order within 4 days. We will email you when it is dispatched. For an update, you can email contacto@impriwars.com with your order number.
Can I withdraw from a purchase of a customised item?
As a consumer, you generally have 14 calendar days from receipt to withdraw. The law excludes goods made to your individual specifications or clearly personalised. Under our Refund policy, this applies to the custom-size movement tray and to trophies, patches, bags, rulers, tokens, mats, templates or dice trays made with your logo, text or design. Standard catalogue versions retain the right of withdrawal. If you are unsure about a particular product, you can ask us before ordering.
How can I contact ImpriWars?
For product and order enquiries, email contacto@impriwars.com and include your order number if you have one. Suppliers, shops and event organisers can use comercial@impriwars.com. You can also use our Contact page.